Shipping, Returns & Refunds

Global Logistics & Fulfillment

High-end industrial finishes require uncompromising precision. All assets are dispatched directly from our Global Specialized Manufacturing Hubs.

  • Standard Production (Handling): 2-5 Business Days.
  • Priority Network (Standard Transit): 8-10 Business Days.
  • Global Express Courier (Expedited Transit): 4-6 Business Days.

*Complimentary Priority Network shipping is automatically applied at checkout for US orders over $99.00 USD and Canadian orders over $129.00 CAD.

*Duties & Taxes (DDP): To provide a seamless procurement experience, OTTORON covers all international import duties and customs taxes for orders shipped to the US and Canada. The final total at checkout is all-inclusive—no unexpected fees upon delivery.

Return & Refund Policy

Every OTTORON asset is custom-manufactured to strict industrial specifications. Because products are irreversibly tailored to your brand, we do not accept physical returns or offer refunds for buyer's remorse.

Order Cancellations & The Lock-In Phase

Orders can be modified or canceled for a full refund prior to production. Once your files enter the manufacturing floor (Approved for Production), the order is physically locked and cannot be canceled or modified. We are not liable for client-side artwork errors (e.g., typos, low-resolution uploads).

Manufacturing Defects & Refund Process

If your assets deviate from the approved structural or visual specifications, contact concierge@ottoron.com within 14 days of receipt with photo evidence. Upon verification, we will immediately initiate an expedited reprint or issue a full refund to your original payment method within 3-5 business days.

Authorized Returns Logistics

Our Wilmington, Delaware facility serves exclusively as our corporate administrative hub. Do not route unauthorized physical returns to the Delaware address. Doing so will result in the package being rejected. All approved physical inspections must be directed to our global facilities as explicitly instructed by our support team via RMA.